Today on the show we welcome Gilbert Ott from God Saves the Points! Gilbert is here to talk about his article which explains how he was wrong about his predictions for British Airways and their CEO, Alex Cruz. When our guest saw the early actions of BA's then-new CEO, he predicted bad weather ahead for the company and the article he published on the matter went viral, even attracting Cruz's attention. Alex Cruz assured Gilbert of several things, all of which have subsequently come true, at which point Gilbert admitted being wrong and applauded the company and their leader for what has been significant progress and decisions in the interim. In our conversation, we go over some of the details of the matter and what really impressed Gilbert about Cruz's work. We also talk about how other airlines are dropping the ball in this arena, and the rising importance of experiential award offers in the travel industry. Plus a little bit of Bonvoy talk. For all this and more, join Michael and Gilbert today!
Links Mentioned in Today’s Episode:
God Save The Points
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