Episode 51 What is “Real” Telephone Customer Service?

Today on the podcast we are discussing what “real” telephone customer support is. Many companies say, “You are a premium customer, we value your business so much, you are a VIP.” But when you have to deal with calling those companies, you often do not feel very much like a valued customer at all! Especially when you call in, and you have to go through endless phone trees and menus to finally reach a customer service representative. Nothing says, “I’m not very important,” like having to go through a bunch of menus to reach a person. Although it is the year 2018 and there are many other platforms for customer support out there; telephone support is still needed in certain situations, such as emergencies. In this episode, we take a look at the common issues experienced with telephonic customer support and a few of the companies out there who are streamlining this often very frustrating process. We take a look at the alternatives, like Twitter support, to telephone support and the advantages and disadvantages of these various platforms.

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